Privacy Policy

1. Who We Are

AI ShipMate is operated by CodeBridge (ABN to be confirmed), a company registered in Victoria, Australia. We provide AI-assisted Harmonized System (HS) code classification services. This policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We collect information you provide directly:

• Account Information: Name, email address, and password when you register
• Product Descriptions: The product information you submit for HS code classification
• Payment Information: Payment details processed securely by Stripe (we do not store card numbers)
• Communication: Messages you send to our support team

We also collect information automatically:

• Usage Data: How you use our service, including lookup history and feature usage
• Device Information: Browser type, operating system, and IP address
• Cookies: Session cookies to keep you logged in (see Cookie section below)

3. How We Use Your Information

We use your information to:

• Provide HS code classification results
• Maintain your account and lookup history
• Process payments and manage subscriptions
• Send service-related emails (verification codes, receipts)
• Improve our AI classification accuracy
• Respond to support requests
• Detect and prevent fraud or abuse

We do not sell your personal information. We do not send marketing emails without your consent.

4. AI Processing

When you submit a product description, we process it using AI models to determine the appropriate HS code. This processing:

• Uses your description to generate classification results
• May be used to improve our AI models (without identifying you personally)
• Is stored in your lookup history for your reference

Product descriptions you submit may contain business information. We treat this as confidential and do not share it with third parties except as needed to provide the service.

5. Information Sharing

We share information only in these circumstances:

• Service Providers: We use Stripe for payments and Cloudflare for hosting. These providers have their own privacy policies.
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfer: If CodeBridge is acquired, your information may transfer to the new owner

We do not share your product descriptions or classification results with other users or third parties.

6. Data Security

We protect your information using:

• Encryption in transit (HTTPS) and at rest
• Secure password hashing
• Two-factor authentication for account access
• Regular security reviews
• Access controls limiting who can view your data

While we take reasonable steps to protect your information, no system is completely secure. Please use a strong, unique password for your account.

7. Cookies

We use cookies for:

• Essential Cookies: To keep you logged in and remember your preferences
• Analytics: To understand how people use our service (we use privacy-focused analytics)

We do not use advertising cookies or tracking pixels. You can disable cookies in your browser settings, but this may affect your ability to use our service.

8. Data Retention

We retain your information as follows:

• Account Data: Until you delete your account
• Lookup History: For 2 years, or until you delete it
• Payment Records: For 7 years (required by Australian tax law)
• Support Communications: For 2 years after resolution

When you delete your account, we remove your personal information within 30 days, except where we need to keep it for legal reasons.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your account and personal information
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, contact us at privacy@aishipmate.com. We will respond within 30 days.

10. International Data

Our service is hosted on Cloudflare, which operates globally. Your data may be processed in countries outside Australia. Cloudflare maintains appropriate safeguards for international data transfers. By using our service, you consent to this transfer.

11. Children

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or requests, contact us at:

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.